At Kunstmitliebe, we take pride in creating personalized items like photos on tree slices that are custom-made with care and attention to detail. Please review our return policy carefully:
Eligibility for Returns
We accept returns on personalized items under the following conditions:
The item must be returned in its original condition.
A return request must be initiated within 14 days of receiving the item.
Return Process
Fill our return form. Please provide your order number and photos of the item.
Once your return request is approved, we will provide the return shipping address.
After receiving the returned item and verifying its condition, we will issue a refund.
Refund Policy
Refunds will be processed within 3-7 business days of receiving the returned item.
The cost of shipping will be deducted from the refund amount. This amount is determined based on the shipping charges paid to the postal company.
Additional Information
Customers are responsible for ensuring proper packaging when returning items to prevent damage during transit.
If the item is damaged during return transit due to improper packaging, we reserve the right to deny a refund.
If you have any questions or concerns about your order or this policy, feel free to contact us. We’re here to help!
